FAQs: Multi-Factor Authentication (MFA) at Idaho Trust Bank

1. What is Multi-Factor Authentication (MFA) and why is it important?

Multi-Factor Authentication (MFA) is a security measure that requires two or more verification methods to access your account. It typically involves something you know (password) and something you have (e.g. a code sent to your phone), or answering specific personal questions that only you should know the answer to (e.g. what was the make, model, and year of the car you owned in 2015?). MFA adds an extra layer of protection, making it much harder for unauthorized individuals to gain access to your account.


2. When will MFA be implemented?

MFA will be implemented starting July 1st, 2024.


3. Which services will require MFA?

MFA will be required for logging into your account via online banking (the Idaho Trust Bank website) and mobile banking (the Idaho Trust Bank app).


4. How often will I need to authenticate?

You will only need to authenticate the first time you log in from a new device. This means on the website each time you use a new computer or browser, and on the Idaho Trust Bank app when using a new smartphone or tablet.


5. What constitutes a "new device"?

A "new device" includes any new phone, browser, or tablet that you use to access your Idaho Trust Bank account for the first time.


6. How do I authenticate using MFA?

When you log in to your account, after entering your username and password, you will be prompted to answer multiple-choice questions that only you should know the answers to, such as "What kind of car did you own in 2019?" This additional step helps verify your identity.


7. How does MFA improve security?

MFA significantly enhances security by adding an additional verification step beyond just the password. Even if someone obtains your password, they would still need the second factor (e.g., answering specific personal questions) to access your account, thereby reducing the risk of unauthorized access.


8. What should I expect the first time I log in after MFA is implemented?

The first time you log in after MFA is implemented, you will be prompted to answer multiple-choice questions to verify your identity. Follow the on-screen instructions to complete the setup.


9. What should I do if I experience issues with MFA?

If you encounter any problems with MFA, you can contact our support team for assistance. Reach out to us via phone at (208) 373.6500, or via email at [email protected]


11. Can I opt out of MFA?

For your security, opting out of MFA is not recommended and may not be available. MFA is a critical component of our commitment to protecting your account.


14. How do I ensure my data is safe with MFA?

MFA adds an extra layer of protection to your account, ensuring that even if your password is compromised, your account remains secure. All data related to your authentication methods is encrypted and stored securely.


For further assistance or more information, please contact Idaho Trust Bank at (208) 373.6500 or [email protected]

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